Norman International USA warrant that our shutters will be defect free in materials or workmanship for as long as the original purchaser owns the shutters. Provided that such products were properly installed; and such products were made or assembled exclusively from original materials and components. Any resale or other transfer of the product and/or materials voids this warranty.

Sussex Premium Hardwood Custom Shutters and Normandy Custom Shutters come with a 3-year limited warranty on color fastness of paints. Sussex stained and
Woodlore stained look shutters have a 3-year limited warranty on color fastness of stain look products. Woodlore solid shutters have a lifetime limited warranty on color fastness.

This warranty is exclusive and in lieu of all other obligations, liabilities or warranties In no event shall Norman International be liable for incidental or consequential damages, or for any expense associated with such damages. Repair or remakes of defective products is the sole remedy under this warranty and in no event shall Norman International, be liable for costs to remove and/or reinstall the product. Repairs will be made only with like or similar parts. This warranty does not include shipping charges, and costs of labor for measuring and installation.

This warranty does not cover any condition of or damage to the shutter or window, from unauthorized repairs, accidents, alterations, misuse, abuse, act of God, motorized devices, wear and tear or failure to follow our instructions with respect to measurement, installations, cleaning or maintenance. Improper, inappropriate, or unauthorized replacement parts, repairs or maintenance voids this warranty. This warranty excludes all liability for removal of the shutter and reinstallation in the same or another window, or damage to the window frame, glass or any other portion of the window. Due to manufacturing, natural variations in color, grain and texture in these products, Norman International is not able to guarantee exact matches on subsequent orders. Returns cannot be authorized due to these normal variations.

All other warranties, both express and implied, are expressly disclaimed. This warranty excludes all liability for consequential or incidental damages for any cause whatsoever.

All other rights are governed by the state law in which the shutters were purchased, and may vary from state to state. Some states do not allow the exclusion or limitation of implied warranties, or incidental or consequential damages, so the above limitation may not apply to you.